Q: Should I expect color variations in my floor?
Yes - wood is a product of nature; therefore, you will see variations from board to board in all categories. No two boards are ever the same.

Q: My wood is denting. I thought I was buying hardwood?
Hardwood contains a cell structure; therefore, if enough pressure is applied, the cell wall will collapse and a dent will appear.

Q: I moved my area rug and my wood is lighter where my area rug was. What happened?
Wood goes through a natural aging process called patina. Bright sunlight can also accelerate this condition. Moving area rugs or other items that may cause this effect from time to time is recommended.

Q: Can I have have hardwood installed in my bathrooms?
It is not recommended, due to the high moisture associated with these areas. It may cause unfavorable conditions for hardwood flooring.

Q: Should I use unfinished or pre-finished hardwood?
It is actually personal preference. They both have advantages. For example, if you want to match the existing woodwork, you may wish to go with unfinished so it can be stained to blend woodwork. However, pre-finished is already finished with some great benefits: longer finish warranties, uniform stain application, and a cleaner environment.

Q: What does edge treatments mean?
Edge treatments refer to the amount of reveal on the edge of each board. We offer products in square, micro or eased edges, or beveled edges. Refer to product literature or visit your local retailer for examples.



Q: If I'm concerned about seams, must I choose a floor that comes 12' wide?
No. Your seams should be treated with seam coater. This creates a virtually seamless floor and no place for dirt to hide. Furthermore, if your installer follows the Armstrong Guaranteed Installation System, we guarantee that your floor seams won't open

Q: What is twist?
Twist is the number of turns put in the carpet fiber or yarn. Almost all carpets have twisted yarns. As a general rule, the more twist or turns on a fiber, the better performance you can expect. Yarns that are twisted tighter have a different "feel" than those that are less tight.

Q: If I know the weight or other technical specifications, can I compare products?
Using technical specifications of a product can give you a guide, but there are many other factors that can alter the comparison. For example, two carpets made to the same specifications but made with different fibers will perform, look, and feel differently in the same environment.

Q: If I bend the carpet and see the backing does this mean the carpet is low quality?
No. All carpets, except woven carpets, are made with spaces between the tufts (ends). Remember, except for stairs, carpet is flat on the floor. You can feel the thickness or density of different carpets by sticking your fingers in the pile, but do it on a flat surface. As a general rule, thicker, tighter, denser carpets perform better.



Q: How long does it take to install a new resilient floor?
Most of the time your new floor can be installed in one day. Unlike installing wood and other natural products, it's usually quick, clean, and inexpensive.

Q: Why should I get resilient floor instead of wood, ceramic, marble, etc?
Some people prefer the aesthetics of a natural surface floor, but with today's high-tech manufacturing processes, resilient can imitate natural floors almost exactly. In addition, it's warmer to the touch, softer on the feet, often more durable and easier to maintain - as well as less expensive to buy and install.



Q: Will tile burn?
Firing temperatures for ceramic tile products in general are 1800° F. American Marazzi Tile products are fired at temperatures greater than 2001° F. There is no relevant test that relates ASTM E84.75, i.e. Steiner Tunnel Test, to measurement of performance of ceramic products for combustion, flame spread or toxicity. Maximum temperatures for conducting this test range only from 1202° F to 1562° F. It was developed to evaluate softer construction materials ranging from carpet to lumber because these products to ignite and may release deadly chemicals when burning. The fact that ceramic products actually originate at much higher temperatures renders such a test in the 1472° F range useless. Tests conducted within the industry have shown bathrooms with tile tub surrounds that are left standing after the entire room has been burned.